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Shipping & Returns Policy 2017-07-19T17:03:30+00:00

Shipping Policy

We ship to most anywhere in the U.S. and Canada. All U.S. orders will have a flat rate shipping and handling fee. All Canadian orders will be responsible for their own shipping and handling fees. Please call 1-800-300-6712 for your costs. If the product is in stock, orders are shipped within 1–2 business days of order submission (excluding weekends/holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If your order is placed prior to 12:00 P.M. central time your order will be shipped the same day, orders received after 12:00 P.M. may be shipped the next business day.

Delivery Delays: WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier’s control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area. INCORRECT SHIPPING ADDRESSES may delay delivery of your order.

Surcharges: There will be a 3% surcharge on all orders initiated outside the continental U.S., and shipped within the U.S.

Damaged Products

If you receive any product that has been damaged in shipping (broken, leaking, etc.):
1. Contact us immediately to report your damage at 1-800-300-6712.

2. Retain the outer shipping carton and all damaged products or the shipper will not process your Damage Report. Saving these items also constitutes proof of your claim.

3. All Damage Reports must be made within 10 days of receipt of package. After 10 days, the shipper will not be responsible for any Damage Reports.

Returns

All returns must be made within 21 days of sale. Returned products must accompany the original packaging and receipt to receive a refund. Please call 1-800-300-6712 for a return authorization. Returns will not be accepted without an authorization.